You can return or exchange items within 48 hours of delivery. Items must be unworn, unwashed, free of marks, and with all tags attached. Orders/exchanges cannot be opened or checked at the door.

Full-price items: Eligible for full refund or size exchange.

Sale items: Eligible for size exchange only.

Final Sale items: No refunds or store credit.

Defective items: Contact us at contact@akigala.com with details. We will examine the item and notify you if you are entitled to a replacement or refund.

Returns not meeting these conditions will be sent back at your cost.

Customers are responsible for return/exchange shipping fees.

SHIPPING POLICY

Domestic Shipping (Egypt)

We ship all over Egypt with Standard Delivery.

Delivery times:

Cairo & Giza: 3–6 working days

Alexandria: 4–6 working days

Other Governorates: 5–7 working days

Orders are shipped 1–2 business days after placement.

Orders cannot be modified after submission. To cancel, email contact@akigala.com as soon as possible. If the order has shipped, the return policy applies.

Weekend and public holiday orders may experience processing delays.

Sold-out items will be replaced, refunded, or credited as notified via email.